Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alison@theartistreemill.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All engraved items are made-to-order and are non-refundable. Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and seasonal or promotional items. Please get in touch if you have questions or concerns about your specific item. Refunds for customized or personalized products are only honored if a mistakes is made during the engraving process.

Exchanges are processed on a case-by-case basis. Please contact us if you need to make an exchange.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Apparel

Orders for apparel are submitted immediately and routed to fulfillment. Once an order is submitted, it cannot be cancelled.